1. Ownership and Agreement to Terms

This website is owned and operated by I Security Solutions (ISS). By accessing or using this website or engaging our services, you agree to be bound by the following Terms and Conditions, our Privacy Policy, and any additional terms relevant to specific services. If you do not agree to these terms, you must not use our website or services.

All content on this site, including but not limited to logos, branding, service descriptions, and designs, are the intellectual property of ISS and are protected under Australian copyright laws and international treaties.

• Reproduction, redistribution, or commercial use of our content without express written permission is prohibited.

2. Provision of Services

ISS provides security and related services in accordance with applicable Australian laws, including but not limited to:

• The Private Security Act 2004 (VIC) and equivalent legislation in other states and territories
• Relevant Workplace Health and Safety and Fair Work regulations
• The Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)

We reserve the right to refuse, suspend, or terminate services where there is evidence of:

• Misuse of our services
• Unlawful conduct
• Abuse or mistreatment of our staff
• Failure to comply with these Terms and Conditions

3. Client Obligations

Clients are responsible for:

• Providing accurate and complete information about service requirements and site-specific risks
• Complying with all applicable laws, workplace policies, and safety procedures
• Cooperating with ISS staff on site, including providing safe working conditions

ISS reserves the right to reassign personnel, adjust service arrangements, or refuse continuation of service if required due to operational or compliance concerns.

4. Modifications and Service Changes

We may update or alter services, pricing, and policies at our discretion. While we aim to provide consistent service, we cannot guarantee uninterrupted availability and are not liable for delays or service interruptions beyond our control.

Changes to these Terms may be made from time to time. Continued use of our services after any update will be considered acceptance of the new terms. We encourage regular review of this page.

5. Limitation of Liability

To the maximum extent permitted by law:

• ISS will not be liable for any indirect, incidental, or consequential losses resulting from the use of our services or website
• Our liability for any breach of consumer guarantees under the ACL is limited, where permitted, to:
• Re-supplying the services, or
• Refunding the cost of the services

This limitation does not apply to any liability that cannot be excluded or limited under Australian law.

6. Privacy and Data Use

We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Data collected is used for operational purposes, including client communications, rostering, compliance, and quality assurance.

We do not disclose personal information to third parties except where required by law or with your consent.