1. Introduction

I Security Solutions (ISS) is committed to protecting the privacy of our clients, employees, and website users. This Privacy Policy explains how we collect, use, store, and safeguard personal and operational information in line with relevant Australian privacy legislation.

By engaging our services or accessing our website, you acknowledge and agree to the practices outlined in this policy.

2. Information We Collect

We collect only the data necessary to deliver high-quality security services. This includes:

• Full name and contact information (phone, email, address)
• Company name and site details (for business clients)
• Service preferences and operational requirements
• Identification documents (where required for compliance or vetting)
• Website usage data via cookies and analytics tools

Information is collected through service agreements, communication with our team, and forms submitted via our website.

3. Purpose of Collection

Personal information is used solely for the following purposes:

• Delivering contracted services including guarding, patrols, monitoring, and advisory functions
• Responding to client inquiries and providing customer support
• Maintaining internal records and fulfilling operational needs
• Improving our service offerings and website experience (using non-identifiable data)

We do not collect or retain data that is unnecessary for our service delivery.

4. Data Security and Storage

ISS employs strict data protection measures to safeguard all collected information. This includes:

• Encrypted data storage (both at rest and in transit)
• Secure servers and IT infrastructure
• Role-based access controls
• Staff confidentiality agreements and access monitoring
• Regular audits of security protocols

Only authorized personnel directly involved in operations, compliance, or customer support have access to your data.

5. Sharing of Personal Data

We do not sell, rent, or trade personal information to third parties. Data will only be shared in the following cases:

• With your express consent
• When required by law or court order
• With regulatory authorities where legally mandated

All third-party disclosures, where applicable, are handled with strict confidentiality and in line with relevant privacy laws.

6. Website and Cookies

Our website may collect anonymous usage data to help us improve functionality and user experience. This may include IP address, browser type, and navigation patterns, captured via cookies and analytics tools.

You may choose to disable cookies in your browser settings.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. To do so, please contact our team at privacy@isecuritysolutions.com.au.